Pamela Schricker

Pamela Schricker is an experienced professional in workforce planning and management, currently serving as Senior Director of Workforce Planning at WellSense Health Plan since May 2021. Prior to this role, Pamela held several positions, including Director of Workforce Planning at DentaQuest, where responsibilities included redesigning call center infrastructure for operational efficiencies, ensuring compliance, and maintaining high staff engagement. Additional experience includes a role as Workforce Management Analyst at Harvard Pilgrim Health Care, focusing on project collaboration, data analysis, and scheduling for multi-skilled call centers. Pamela began a career in customer service at Harvard Pilgrim Health Care, progressively advancing through several roles, and holds an M.B.A. from Curry College and a B.S. in Biology from Westfield State University.