Monique Okopido

Monique Okopido is a highly skilled Partnership Analyst at CarePort, powered by WellSky®, since March 2022, specializing in the Payer Authorization feature as an Onboarding Specialist. Prior experience includes serving as a Case Investigator for AM LLC and as a Senior Resolution Specialist at CVS Health, where Monique managed escalated claims and provided expertise in Pharmacy Benefits Management. Work history also encompasses roles as Team SME and Pharmacy Service Representative at CVS Health, focusing on member inquiries and operational support, as well as a Customer Service Representative at Cigna, managing health benefits inquiries and implementing process improvements. Additional experience includes hospitality services at Gaylord Opryland Resort & Convention Center and support roles during an internship at Tennessee State University. Monique holds a Bachelor of Science in Health Sciences with a concentration in Public Health from Tennessee State University, earned in 2017.