Eileen M. Bitterman

At Weltman, compliance is not just relative to our software or technology - it is our culture. At the center of it all is Weltman’s compliance audit department, led by Compliance Officer and Shareholder Eileen Bitterman, who is also currently a member of the firm’s management committee. The compliance audit department strives to detect, investigate, and resolve any potential issues that could result in any form of consumer harm. It is a practice – a discipline – that we take seriously as a leader in the creditors’ rights industry.

Providing direction and oversight of the firm’s compliance management system, Eileen and the compliance audit team ensures our processes, procedures, and technology match the needs of the firm, the firm’s clients, as well as the demands of an increasingly regulatory environment. As part of the firm’s compliance management system, the firm developed and maintains hundreds of standard operating procedures, a document review program, a complaint analysis and response system, sophisticated tracking and reporting tools, and dozens of proprietary training programs covering the Fair Debt Collection Practices Act (FDCPA), Servicemembers Civil Relief Act (SCRA), Telephone Consumer Protection Act (TCPA), and other applicable state and federal laws and regulations. Celebrating 25 years of service with the firm, she is a frequent lecturer on regulatory and federal laws that impact the debt collection industry.

Eileen is AV® Preeminent™ Rated by Martindale-Hubbell, its highest available rating for legal ability and professional ethics. She is extremely active within the industry, serving in a leadership role on a number of committees, including Chair of the Member Attorneys Program (MAP) Committee, member of the Education Council for ACA International, Cleveland State University Cleveland-Marshall College of Law Board of Visitors Member, Cleveland Bar Association Joint Bar Admissions Committee and Appeals Subcommittee, and the Ohio State Bar Association Council of Delegates.