Sarah Firth

Sarah Firth has a diverse work experience with various companies and roles. Sarah started their career in 2006 as an Associate at D'Angelo Grilled Sandwiches and eventually became a Shift Leader. In 2009, they worked as an Associate at FYE - For Your Entertainment, providing customer service and assisting with product orders. In 2010, Sarah returned to D'Angelo Grilled Sandwiches as a Shift Leader, responsible for opening and closing the store and handling daily drops and deposits.

In 2010, Sarah transitioned to the banking industry, joining Citizens Bank as a Contact Center Specialist II. Sarah assisted customers with banking inquiries, online and mobile banking, sales, and business banking. Sarah later became a Contact Center Advisor II, providing technical assistance for online and mobile banking, handling escalations, and fraud cases. Sarah also assisted the Office of the Chairman with sensitive escalations.

In 2014, Sarah joined ShapeUp, Inc. as a Participant Support Representative, where they provided exceptional customer service and managed a major queue for Cleveland Clinic. Sarah then became a Junior Escalations Specialist, handling escalated issues and assisting with device orders.

In 2016, Sarah joined Virgin Pulse as an Escalations Specialist, where they provided participant support, troubleshooting platform and fitness tracking device issues, and worked with the Participant Support Administration on escalated cases.

Since 2016, Sarah has been working at WePay in various roles. Sarah started as a Customer Delight Agent, assisting WePay's partners and merchants with inquiries, requests, and participating in pilot teams. Sarah then became a Senior Customer Delight Agent before transitioning into risk-related roles. Sarah worked as a Risk Support Operations (RISO) Agent, assisting with risk-related support requests and NACHA-related outreaches. Currently, they are a Payment Lifecycle Specialist IV, responsible for reviewing accounts for potential violations, monitoring accounts through EverCompliant, and testing rule implementations to ensure accurate account flagging.

Overall, Sarah has extensive experience in customer service, banking, escalation handling, and risk support.

Sarah Firth began their education at West Warwick High School, where they obtained their High School Diploma between 2003 and 2007. After completing high school, they attended the Warwick Area Career & Technical Center from 2004 to 2007, where they received a Certificate of Completion in Graphic Design. Following this, Sarah enrolled at the Community College of Rhode Island from 2008 to 2010 and earned an Associate's Degree in General Business. Apart from their formal education, they have obtained several certifications in Cybersecurity Foundations, Learning SQL Programming, Learning Secure Payments and PCI, and PCI 4.0 First Look from LinkedIn in November 2022.