Yi-An Tseng

Yi-An Tseng has a strong background in technical customer support and success. In their most recent role as VP - Senior Sales Engineer at WePay, Yi-An is currently responsible for providing technical expertise and support in the sales process.

Prior to WePay, Yi-An worked at Postman as a Solutions Engineer, where they successfully transformed a team of new Customer Success Managers (CSMs) into the highest customer engagement team within the department. They implemented various engagement strategies such as webinars, Q&A sessions, and custom training, which resulted in increased customer advocacy and expansion opportunities. Yi-An also collaborated with account executives to understand complex customer needs and provide relevant feedback to the product team. They excelled at accelerating the sales cycle through tailored demos, whiteboarding sessions, and point-of-view discussions with key stakeholders.

Yi-An also gained extensive experience at ReadMe.io as a Technical Customer Success representative from 2016 to 2019. In this role, they provided technical support and guidance to customers, ensuring successful onboarding and adoption of the company's product.

Prior to ReadMe.io, Yi-An worked at Bunchball as a Customer Support Engineer. In this role, they provided technical assistance to customers, helped with product implementation and integration, and developed internal web applications to streamline processes.

Yi-An began their career at TechValidate Software as a Customer Discovery Associate. Here, they developed Python scripts to generate potential leads and organized them through Salesforce, significantly increasing the number of leads generated per week. They also utilized the data to identify suitable customer leads by analyzing lead data and customer trends.

Before transitioning into the tech industry, Yi-An held positions at Genentech and PSC Biotech, gaining experience in bioprocess technology and computer systems validation.

Overall, Yi-An Tseng has a diverse range of experience in technical customer support, customer success, sales engineering, and project management.

Yi-An Tseng completed their education at the University of California, Berkeley from 2009 to 2013. They obtained a Bachelor of Science (BS) degree in Chemical and Biomolecular Engineering. Prior to that, Yi-An Tseng attended Homestead High School from 2005 to 2009, but no specific degree or field of study was mentioned for this period.