Michiel Boland

Michiel Boland is an experienced professional in conversation design and copywriting, currently serving as a Senior Conversation Designer & Conversational Copywriter at Ministerie van Defensie since March 2023. With a strong background in developing and improving chatbots, Michiel has held various roles at prominent organizations including Menzis, Essent, and Kruidvat. Throughout these positions, Michiel has been responsible for enhancing user engagement and training team members, while also managing individual chatbot projects. Educational qualifications include degrees from Radboud University and Fontys University of Applied Sciences, along with certifications from the Conversational Academy. Michiel's skill set is further complemented by expertise in online content creation and media analysis, demonstrating a comprehensive understanding of communication and customer journeys.