Ayla Richardson

Since 1972, family-owned West Acres has been the shopping destination of the upper Midwest. Currently home to more than 100 stores and restaurants, the largest local art collection in our region, and one of a kind experiences, West Acres is positioned for a strong, bright future with even more room to grow. West Acres is more than just a mall. It’s a vibrant community center featuring local arts and events, plus a philanthropic culture – it’s what a shopping destination should be. Local ownership and employees connect the mall to the community in a way that is truly unique to the industry. At West Acres, we deliver an outstanding customer experience in a culturally-rich environment that meets the changing needs of our market, customers, and the retailers we serve while giving back to our community. We strive for excellence through continued learning and development, seeking new solutions, and listening to and following through on feedback from customers, team members, partners, and the community. The strongest results come from creative, collaborative, and innovative thinking. To drive positive change and excellence, we strive to continuously move forward with new ideas and processes and to work together as one team. Attitude, work ethic, innovation, and ability to execute make our team members the driving force behind our success. We believe that our team members should work in a supportive, enjoyable environment where a healthy work-life balance and open communication are responsibly promoted and maintained. We believe as a company and as individuals that we must invest in ongoing training and be held accountable for accomplishing our goals in order to best serve our customers, merchants, and partners. We strive to deliver outstanding quality of service and create an environment where our guests and all the customers we serve, including vendors, merchants, and fellow team members, are valued and fully satisfied with their experience.