West Bank
Monica Fay currently serves as the Assistant Branch Manager at West Bank, a position held since August 2023. Prior to this role, Monica accumulated extensive experience in the mortgage sector as a Mortgage Loan Officer at Heritage Bank NA and AVAILA BANK from December 2021 to September 2022 and June 2019 to December 2021, respectively. Additionally, Monica held the title of AVP, Branch Manager at First American Bank from July 2018 to December 2021, and worked as a Personal Banker at both Northwest Bank and Wells Fargo from February 2015 to March 2018. Throughout these positions, a strong focus has been placed on customer service and relationship building.
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West Bank
West Bank provides full-service banking and trust services to businesses and consumers. West Bank has offices in the Des Moines, Iowa metropolitan area, Coralville, Iowa, and Owatonna, Mankato, Rochester and St. Cloud, Minnesota. First and foremost a "community" bank, West Bank has built a strong reputation for being responsive to local needs. West Bank employees place a high priority on community involvement, lending their time and talents to a long list of civic and community projects. From its humble beginnings in 1893, one thing has not changed. Every customer, from the smallest to the largest, deserves our full attention and top-notch customer service.