Dan Baker

Dan Baker is the current Chief Analytics Officer at West Cary Group. Prior to this, they were an Independent Consultant from May 2018 to December 2018, offering their services in strategic planning, customer valuations, product development and launches, performance marketing, database marketing, test design and analytics, segmentation and operations. Before that, they were with Capital One for 20 years, from September 1998 to May 2018, where they ended their stint as Senior Director - Digital Product Management, Operations. In this role, they led a cross functional team of analysts, operations managers, and suppliers to drive digital servicing engagement with our customers via our 15k+ phone servicing agent network. Dan also managed our Digital Operations strategy and escalation support for Capital One Branded Card portfolio. Dan was also the Program Lead for corporate wide shift to Teleopti platform for managing agent workforce and the backend shift of all other related data to cloud. Dan Baker started their career as a Nuclear Surface Warfare Officer in the US Navy from January 1993 to December 1998.

Dan Baker's educational career includes a Master of Business Administration from the University of Richmond's Robins School of Business, a Bachelor of Science in Mechanical Engineering from the University of South Carolina, and certification from the US Navy as a Qualified Nuclear Engineer.

They work with Blair Keeley - Chief Brand Officer, Rachael Harris-Evans - Vice President, Digital Solutions, and Debra Fitzgerald - VP & Executive Creative Director. Their manager is Moses Foster, President and CEO.