Sophie Morris

Sophie Morris is an experienced professional in customer experience strategy and recruitment, currently serving as the Head of Customer Experience Strategy at West Midlands Trains since December 2017, presently on maternity leave. Earlier roles include interim Head of Customer Experience Strategy and Customer Relations Manager while at London Midland, and various positions in resource and workforce planning at British Transport Police. Additional experience encompasses service delivery and administrative roles at Tate Recruitment and Plum Personnel, as well as an Executive Officer position at Jobcentre Plus. Sophie holds a BA in English with Media, Culture and Society from the University of Birmingham, earned between 2006 and 2009.