James Cole has over fifteen years of experience in technical services and support roles, currently serving as Technical Services Manager at Westermo since June 2017, following positions as Senior Technical Support Specialist and Sales and Support Engineer. Previous experience includes over eleven years at Target Australia as a Customer Service Representative and a significant tenure at Net Quadrant as an IT Technician, focusing on server infrastructure in a datacenter environment. Additionally, James held the position of Secretary at Gordon North Sydney Hockey Club, overseeing club operations. Educational qualifications include a Bachelor of Science in Computing from Macquarie University and multiple certifications in Information Technology and Networking from TAFE NSW.