Vikram Lall

Vikram Lall has extensive work experience in project management and application support. From 2018, they worked at Western Asset Management as a ServiceNow Project Manager and Head of Incident Problem and Change. In this role, they led the implementation of ServiceNow across multiple global locations, focusing on ITSM, ITOM, ITAM, and CMDB. Vikram also introduced a new process for Major Incident Management and led a team in managing the entire lifecycle, including RCA and Problem Management.

Prior to this, Vikram worked at Barclays Investment Bank from 2000 to 2017. Vikram held the position of Global Application Support Manager, where they managed complex projects and provided ongoing support for a global in-house trading system. Vikram also served as the Global Support Lead for the Fixed Income Financing and Stock Loan Business unit, overseeing vendor and in-house applications. In this role, they were responsible for various areas such as Incident and Problem Management, Change, Release and Configuration Management, Business Continuity Management, and Identity and Access Management. Additionally, Vikram conducted internal technology risk and security assessments and worked to identify and mitigate technology risks to ensure regulatory conformance.

Vikram Lall obtained their Bachelor's degree in Computer Science from Purdue University, completing their education from 1985 to 1989.