Jerry M. Ellis

Mr. Ellis comes to Western Dental with more than 30 years of call center leadership experience in the hospitality, financial services, telecommunications and retail industries. He was most recently General Manager Contact Center Service and Sales Operations for Omni Hotels and Resorts where he supported positive growth, customer service and call center employee retention while driving a digital transformation initiative that made it easier for customers to interact with the organization. Prior to that, he held leadership positions with call centers for CustomerLink, Commemorative Brands, APAC Customer Services, MCI WorldCom and Fleet Financial Services.