Mark Hall

Mark Hall is an experienced professional in user experience (UX) research and conversion rate optimization (CRO), currently serving as the Voice of Customer (VOC) Program Lead at Western Digital since May 2021. Hall has successfully implemented groundbreaking VOC initiatives and led the integration of a new SaaS platform. Additionally, Mark Hall works as a freelance UX Research & CRO Consultant, enhancing the effectiveness of UX research teams. As an instructor at UC San Diego Extended Studies, Hall teaches the User Experience Metrics course, earning positive reviews from students. Previous roles include Principal UX Researcher at Userlytics Corporation, Director of Optimization at SiteTuners, and various positions at companies such as AutoAnything and Cubic Transportation Systems. Mark Hall holds an MBA in Technology & Innovation Management from the University of Colorado Boulder and a BS in Aerospace Engineering from the University of Washington.