Nick Ward, MBA, has over 13 years of experience in managerial roles, with a strong focus on customer service and process improvement. Currently, Nick leads a cross-functional team at Milbank, where they have successfully redesigned processes and implemented data-driven tools to reduce billing errors significantly. Previously, Nick served as Commercial Manager at API Group, dramatically improving customer service metrics and managing key supplier relationships. Nick holds an EMBA from Rockhurst University and dual Bachelor's degrees from the University of Nebraska-Lincoln. Additionally, Nick is currently a Business Consultant for Corvidae.ink.
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