Craig Alexander

Craig Alexander has extensive experience in business process engineering, project management, and customer service across multiple industries. Currently serving as a Senior Business Process Engineer at Western & Southern Financial Group since May 2006, Craig has also held roles such as Director of Advertising Regulation and State Filing and Senior Implementation Project Manager within the same organization. Prior experience includes positions at Fidelity Investments, where responsibilities ranged from customer experience specialist to brokerage manager, highlighting a strong focus on customer satisfaction and operational effectiveness. Earlier career experience features roles such as Assistant Manager at China Gourmet, Inc. and Delinquent Accounts Collections Clerk at Cincinnati Water Works, demonstrating a solid foundation in operations and collections. Craig holds an MBA in Finance from Xavier University's Williams College of Business and a degree from the University of Cincinnati's Carl H. Lindner College of Business.