Western Sydney University
Michael Macken currently serves as the Information Technology Service Delivery Manager at Western Sydney University, a position held since March 2008. In this role, Michael is responsible for ensuring effective communication between IT services, trusted vendors, and business stakeholders, focusing on operational excellence and strategic planning. Previously, Michael led the Service Excellence team as Senior Manager, where significant improvements in Enterprise Service Management were achieved, including a notable deployment of ServiceNow. With a background in web management and IT relationship management, Michael has contributed to innovative technology solutions enhancing learning and research initiatives. In addition to IT roles, Michael has built a successful career in music production, working with various artists and projects through Positive Spiral and Studios 301. Michael holds a Bachelor of Arts in TV and Sound Production from Charles Sturt University.
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Western Sydney University
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Western Sydney University, formerly the University of Western Sydney, is an Australian multi-campus university in the Greater Western region of Sydney, Australia.