Nicolas Kapasa Okito

Nicolas Kapasa Okito is a skilled professional with experience in customer service, IT management, and digital analysis. Currently serving as a Digital Review Team Analyst at Western Union since September 2023, Nicolas applies expertise in French to enhance customer interactions. Previous roles include a Customer Service Representative at Dexcom, where customer relations were prioritized, and an interim Digital Review Analyst at Western Union. Extensive IT management experience spans over seven years at ETS. VIVI PALACE, where Nicolas successfully led IT projects, negotiated contracts, and improved annual revenues significantly. Nicolas holds a Bachelor of Computer Applications from Bangalore University and possesses additional qualifications in office administration and Java programming. Currently enrolled at SMK University of Applied Sciences, Nicolas continues to expand knowledge and skills in the field of information technology.