RM

Robert Bowers Mba

Chief Claims And Customer Service Officer at Westfield

Robert Bowers has a comprehensive work experience in the insurance industry. Robert Bowers has held various leadership roles in Westfield Insurance, where they started in 2003. Robert Bowers'smost recent role as the Chief Claims and Customer Service Officer involved overseeing multiple P&C functions and driving a customer service culture. Prior to that, they were the National Claims Strategy Leader, responsible for executing the organization's claims strategy. Robert Bowers also served as the Claims Staff Operations Executive and Business Intelligence - Change Leader, where they led teams and implemented change management strategies. Robert Bowers'searlier experience at Westfield included being a Claims - Regional Claims Executive. Before joining Westfield, Robert worked at The Hartford in various roles. Overall, Robert Bowers brings extensive knowledge and expertise in claims management, customer service, and organizational development.

Robert Bowers obtained an MBA degree in Business from Ashland University, which they completed from 2008 to 2011. Prior to that, they completed their Bachelor of Science in Business Administration (BSBA) from Geneva College in 1987. Robert Bowers attended Hudson High School from 1979 to 1983. Robert also earned additional certifications, including Prosci ADKAR Change Management from Prosci in 2012, Senior Claim Law Associate (SCLA) from American Educational Institute, Inc. in 2002, CPCU from Chartered Property Casualty Underwriters (CPCU) Society in 1995, and Certified Claims Professional from CLM Alliance (Claims and Litigation Management Alliance).

Links

Previous companies

The Hartford logo

Timeline

  • Chief Claims And Customer Service Officer

    January, 2015 - present

  • National Claims Strategy Leader

    January, 2012

  • Business Intelligence - Change Leader

    2009

  • Claims Staff Operations Executive

    May, 2007

  • Claims - Regional Claims Executive

    June, 2003

  • Director - Claims Research And Development

    October, 2001

  • District Claims Manager

    January, 2001

  • Bodily Injury Support Leader

    October, 1999

  • Various

    February, 1996

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