Karen Hayes

Karen Hayes has over two decades of experience in the banking and financial services industry, currently serving as Assistant Vice President and Collections Officer at Westfield Bank since November 2017. Prior to this role, Karen held positions including Consumer Loan Specialist and Collections Representative at North Brookfield Savings Bank, and Loan Servicing Administrator at Bay State Savings Bank. Additional experience includes serving as Loss Mitigation/Loan Modification Manager at Country Bank and Bankruptcy Specialist at Digital Federal Credit Union, along with earlier work as a Loan Collector at Cornerstone Bank. This extensive background demonstrates a strong expertise in loan management, collections, and customer service within various banking environments.