Filomena Eremita

Filomena Eremita is an experienced Instructional Designer I at WestJet, where since June 2004, responsibilities have included maintaining training manuals for Contact Centre and Airports programs, creating e-learning components, running Sabre macros, and providing subject matter expertise. Additionally, Filomena has served as a Specialist in Guest Relations, handling formal responses to guest feedback and liaising with various departments to address complex issues. Filomena also has teaching experience at Calgary Catholic School District since April 2011 and previously worked as a Customer Service Agent at SkyWest Airlines from 1998 to 2004. Educational credentials include a Bachelor of Arts in Psychology from Athabasca University, a Bachelor's degree in Psychology from Mount Royal University, and a Bed-Master of Teaching Program from the University of Calgary.