Paola Mendoza

Paola Mendoza currently serves as a Travel Agency Support and Sales and Service Consultant at WestJet since October 2023. Prior to this role, Paola was with Remitly from November 2020 to February 2023, where responsibilities included managing a team as WFM Team Manager, optimizing workforce efficiency, and developing scheduling guidelines. As a Senior Real Time Analyst at Remitly, Paola led a Workforce Management initiative and created streamlined routing processes. Previous experience at ibex involved scheduling and forecasting for multiple accounts, real-time management of operations, and ensuring optimal resource utilization. Paola began her career as a Technical Support Representative at Sitel from January 2014 to November 2014. Paola holds a degree in Industrial Engineering with a focus on Quality Management from Universidad Centroamericana, obtained in December 2015.