Riley Shaw has extensive experience in customer service and operations within the aviation industry. Starting as a Customer Service Agent at WingTips Airport Services in 2009, Riley progressed to a Flight Manager role at Thomas Cook. Additionally, Riley worked at The Wedding Fair from 1999 to 2006, undertaking positions such as Door Attendant and Front Floor Manager. Most recently, at WestJet from June 2023 to April 2024, Riley held several positions, including Manager of IROP Recovery, Term Manager of Guest Solutions, and Chief Guest Solutions Specialist, culminating in a managerial role in Network Operations.
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