Vikram Parmar is a seasoned quality analyst with extensive experience in quality assurance and customer service. Currently serving as a Senior Quality Analyst at WestJet since April 2022, Vikram previously held similar positions at PayByPhone from March 2010 to March 2022, where contributions included enhancing customer satisfaction and creating management reports. Additional experience includes freelance web design at Vik Parmar Design and communications coordination at Peak Potentials Training, where Vikram was involved in web and print design and email marketing. Early career roles at Scotiabank as a Customer Service Representative laid the foundation for strong customer relationship management skills. Vikram holds a certificate in Web Page, Digital/Multimedia and Information Resources Design from Langara College, earned between 2009 and 2012.
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