Layal Charif

Layal Charif is an experienced professional currently serving as a Senior Complaints Officer at Westminster City Council since April 2019, where responsibilities have included leading the handling of Members and MP enquiries. Prior roles at the council included Complaints Officer and Leasehold Advisor. Layal also worked at The Pregnancy Pause from October 2022 to November 2023. Previous experience includes positions at CityWest Homes as a Resolution Executive and Repairs Agent, as well as roles as a Telephone Interviewer at Perspective Research Services and IFF Research. Initial career experience included a role as a Senior Stylist at Ginger Group. Educational qualifications include a TAQA Qualification for Assessors from Myths London Academy of Hairdressing and an NVQ in Hairdressing Level 2 from West London College.