Slav Kozielec

Slav Kozielec is an accomplished Insight and Data Analyst at Westminster City Council since December 2016, contributing to service improvement and transformation through data analysis, strategic recommendations, and project involvement, including a paperless office initiative and various digitalization projects. As the CEO and Founder of CC-Lean Management Limited since November 2013, Slav develops affordable cloud-based workforce management solutions for small to medium contact centers while providing consulting services. Prior experience includes crucial roles as a Resource Management Business Analyst and Systems Analyst across multiple organizations, where Slav successfully optimized resource management, forecasting, and scheduling in contact center environments, leading to significant improvements in customer satisfaction and operational efficiency. Educational background includes a Bachelor's Degree in Business Administration and Management from Wyższa Szkoła Biznesu - National Louis University.