Paula Mullan

Paula Mullan is a seasoned professional with extensive experience in the banking sector, currently serving as Senior Manager of Consumer Strategy & Transformation at Westpac New Zealand since April 2012. In this role, Paula is responsible for developing the Consumer Bank & Wealth strategy in collaboration with various stakeholders, leveraging research and market insights. Previous roles at Westpac include Senior Manager of Operations & Contact Centre, where responsibilities included business strategy implementation and performance optimization, and Transformation Lead roles focusing on operational separation and business transformation projects, achieving significant financial results. Paula has also held various frontline and leadership roles in the Lending Contact Centre and has part-time experience in customer service and marketing during university studies. Paula earned a Bachelor of Arts (Honours) in Marketing from Strathclyde Business School.