James Beaton is an experienced professional in customer service and training, currently serving as a Social Media / Connected Chat Banker at Westpac since July 2018. In this role, James excels in providing high-quality customer service, resolving conflicts, and mentoring team members on complex queries. Previous experience includes serving as a Senior Personal Trainer and Operations Manager at Vision Personal Training Franchises, where James drove team development and collaborated on enhancing user experiences for digital platforms. Additionally, James worked as a Wellbeing Coach prior to joining Westpac. Educational qualifications include a Bachelor of Arts in International Studies and Public Communication from the University of Technology Sydney, along with several coaching and fitness certifications.
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