Michelle O'Reilly is a Product Design Lead at Westpac, with over 20 years of experience in designing user-centered digital solutions across finance, government, and not-for-profit sectors. Previously, they led strategic initiatives to enhance First Nations offerings and improve customer experiences, driving significant project outcomes at Australia Post and National Australia Bank. Michelle's leadership has fostered collaboration and innovation within cross-functional teams, resulting in notable enhancements such as a 10% increase in digital conversions at Australia Post. Their educational background includes a BA (Hons) in Visual Communications from Limerick Institute of Technology and additional studies in User Experience Design and Product Management.
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