Mukul Sachdeva is a CX Solutions Architect specializing in CCaaS and UCaaS, currently serving as a Senior Solutions Designer at Westpac. They have extensive experience in pre-sales, solutions architecture, service desk leadership, and consultancy, with a proven track record in handling projects ranging from small-scale deployments to those exceeding 50,000 seats and over $5 million in deals. Mukul has previously held roles at various companies, including Auto & General Australia, where they led a team of engineers, and Telstra, where they took a lead architecture role. Their technical skill set spans software development, networking, unified communications, contact centers, and cloud computing, supported by multiple vendor certifications. Mukul has worked in Australia, the USA, and India, demonstrating versatility across geographic regions.
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