Hyenan Nancy Yun

Hyenan Nancy Yun has a diverse work experience in various roles and industries. HYENAN NANCY started their career at mytheresa.com in 2017, where they worked as a Senior Customer Care and Fashion Advisor. HYENAN NANCY was responsible for managing Korean customers and their demands, resolving escalated issues, and implementing solutions for customer satisfaction. HYENAN NANCY also planned and launched an internal training project for efficient workflow and system operation.

In 2018, they transitioned to the IT team at mytheresa.com as an IT Service Support. In this role, they provided 1st level support for webshop and ERP matters, troubleshooting technical problems, and translating business needs into technical requirements.

In 2020, Hyenan moved to the Content & Campaign Strategy division at mytheresa.com as a Content & Campaign Strategist. HYENAN NANCY developed and implemented 360° digital campaigns, created onsite content, and optimized user experience and customer journey. HYENAN NANCY collaborated with various internal departments to ensure the success of campaigns.

In 2021, they joined Westwing as a Product Manager - SEO & CRO. In this role, they focus on conversion rate optimization and organic session growth. HYENAN NANCY works in SCRUM with the development team to establish brand building goals, creates strategic customer acquisition roadmaps, and carries out A/B tests to improve digital content quality.

Throughout their career, Hyenan has developed skills in various Content Management Systems, ecommerce platforms, personalization tools, and reporting tools such as WordPress, Magento, and Looker dashboard. HYENAN NANCY also has experience in SQL, Google Search Console, and Google Optimize for A/B testing.

Hyenan Nancy Yun completed their Bachelor's degree in Business Administrations / Cultural Planning as double majors at Dongguk University from 2012 to 2017. In addition to their degree, they have obtained several certifications, including the Google Analytics Individual Qualification from Google in November 2020, the Business Metrics for Data-Driven Companies certification from Coursera in August 2019, the Channel Management and Retailing certification from Coursera in August 2019, and the Product Owner certification from Scrum Inc. in September 2021.