Erica Hickerson

Erica Hickerson is an experienced professional in client support and benefits administration, currently serving as a Senior Client Support Specialist at WEX since September 2022, focusing on project management and payroll. Previously, Erica held various roles including Benefit Administrator II at HUB International, where responsibilities included managing benefits administration and handling open enrollment, and as a Benefits Specialist for Rutherford County Government, overseeing health insurance benefits for over 7,500 employees and retirees. Erica’s background also includes positions in healthcare billing and customer service with organizations such as Accretive Health, Ascension, and Verizon 4G Wireless, alongside managerial experience in insurance at Beach and Gentry Insurance Agency and others. Erica holds a Bachelor of Business Administration from Middle Tennessee State University and a Master of Business Administration from Strayer University.