How It Began:

In 1977, a one-night-a-week free clinic was opened at the Salvation Army Citadel to meet the medical needs of the medically underserved population of the West Tuscaloosa community. This clinic was supported by community funding and operated by University of Alabama medical students utilizing equipment furnished by the university. An average of 15 patients were seen each night the clinic was open.

The vast amount of patients attending the clinic made it necessary to move to a larger facility. Supporters of the clinic organized into a small, nonprofit corporation and were granted federal funding to establish a health care facility. In October 1978, the West Tuscaloosa Community Health Center, an evening and weekend clinic, began operations from a renovated church on Herman Avenue. Residents from Capstone Medical Center manned the clinic until a full-time physician was found and regular daytime hours were established.

Expansion To Meet Need:

In a few short years, the health center once again needed to expand. In February 1985, the current facility opened its doors to patients. The new clinic was named in honor of Maude L. Whatley who was one of the founders of the West Tuscaloosa Community Health Center. The Board of Directors, staff and supporters are fortunate and honored that we may continue to move toward the accomplishment of her dream.

Due to phenomenal growth, an additional expansion was required to further meet the needs of the medically underserved of the Tuscaloosa area. In 1990, Maude L. Whatley Health Center completed yet another expansion effort; thereby, doubling the size of the original building.

In carrying out its mission to provide quality, comprehensive medical care to residents of the West Tuscaloosa area, on August 1, 1993, Maude L. Whatley Center opened the doors to its dental suite. The Theodore Hendrix Dental Suite was a response to a very pressing need for quality, affordable dental care for the residents of West Tuscaloosa and the surrounding area.

A Name Change & More:

In 1994, the Board of Directors voted to change the name of the corporation to Whatley Health Services, Inc. renamed in honor of the original founder, Maude L. Whatley.

Working with the Tuscaloosa County Housing Authority to improve access to health care in eastern Tuscaloosa, Whatley opened its first satellite center in 1999, the Crescent East Center. This satellite serves the residents of Crescent East Housing Community and the residents of east Tuscaloosa.

In 2000, Whatley received a Ryan White Title III grant to better serve the HIV (+) residents of West Alabama. Services are provided to the residents of Walker, Fayette, Lamar, Pickens, Perry, Bibb, Hale, Greene, Sumter and Tuscaloosa Counties. HIV primary care is provided at three locations within the service area, Walker, Tuscaloosa and Sumter Counties.

Satellite Centers:

In 2001, Whatley was challenged by the Health Resource Service Administration (HRSA) to open six new satellite centers located in Walker, Bibb, Hale, Greene, and Sumter Counties. Whatley Health Services, Inc. met this challenge and in July 2001 opened the doors to West Blocton Health Center. The final center, Whatley Health Services, Inc. at Sipsey, opened its door in February 2002. In addition to the medical centers, HRSA called for a dental facility located in Hale County to be opened. Whatley opened its second dental facility in August 2003. Each of these Centers serves a vital role in the community providing quality health care to the uninsured and underinsured.

To better meet the dental needs of clients in West Alabama, Whatley Health Services, Inc. opened the Theodore R. Hendrix Dental Center in January 2006. The new dental center is located on the campus of the main center. This expansion has allowed the Dental Center to increase access to dental services.

From Past to Future:

In 2007, Whatley Health Services, Inc. applied for and received New Access Point Grant funding to provide additional services to the homeless population and at-risk children of West Alabama. This allowed us to open the James O. Ellis Health Center in Tuscaloosa, the Vernon Health Center in Vernon, Alabama as well as acquire a mobile health unit to provide mobile medical and dental service to serve residents in our ten-county service area.

Since its beginnings as the West Tuscaloosa Community Health Center, the name has changed, but the quality, caring, compassion, and respect for the people we serve remain the same. We remain dedicated and committed to our mission and to the provision of health care for the residents of Tuscaloosa County and surrounding areas.

Our Mission:

Whatley Health Services, Inc. is a private, nonprofit, community health center whose mission is to provide primary health care services to the medically underserved residents of West Alabama. Headquartered in West Tuscaloosa, the organization utilizes public and private funds to meet the challenges of a dynamic society.

We fulfill this mission through:

Utilizing skilled, motivated professionals dedicated to providing health care services and addressing current health needs.

Improving access to primary health care for residents of West Alabama.

Serving the public with compassion, courtesy, accuracy, and efficiency while maintaining confidentiality.

Networking and working collaboratively with other health and human service providers.

Providing a “medical home” to the “at-risk” population.

Hospital

Whatley Health Services

David Gay

David Morris

Chijiole Ulasi

Donnie Lewis

Richard Stroud

Rajuan Sherman

LaToya Dawson

Marquetta Campbell

Jennifer Rhodes

Aretha Thomas

Kevin Warren

Keisha Lowther

Toya Burton

The Customer Support team at Whatley Health Services is responsible for addressing and resolving patient inquiries and issues related to appointments, billing, prescriptions, and medical services. Comprising prescription refill agents, interpreters, call center agents, billing agents, receptionists, and help desk support specialists, the team ensures compassionate, courteous, and efficient service to improve access to healthcare for the medically underserved residents of West Alabama. They facilitate effective communication between patients and healthcare providers, manage billing and insurance queries, and provide technical support to maintain seamless operations within the health services network.

Customer Support

Healthcare Team

Administrative and Support Team

Customer Support

About

Team members

Other teams at Whatley Health Services

Healthcare Team

Administrative and Support Team