Suzanne Megna

Suzanne Megna is an accomplished IT professional with extensive experience in service delivery and communications management. Currently serving as Manager of IT Customer Service Delivery and Manager of IT Communications at Wheels, LLC since April 2021, Suzanne focuses on ITIL governance and service delivery management. In 2023, Suzanne held the position of Interim Manager of the legacy LPUS IT Service Desk for five months. Prior experience includes roles as Service Delivery Analyst II at Helheim Tattoo NC and Freelance Relationship & Social Media Manager at MarketLauncher, Inc. Additionally, Suzanne worked at IBM from 2000 to 2012, progressing from IT Service Desk analyst to Service Delivery Manager for Service Desk and Deskside Towers, complemented by two years as a Project Manager.