Ethan Sullivan

Ethan Sullivan is a seasoned customer success professional with extensive experience in supporting and managing customer relationships. Currently serving as a Senior Customer Success Manager at When I Work since June 2021, Ethan has held various roles within the company, including Customer Success Manager and Activations Account Executive, where responsibilities included onboarding new customers and ensuring their successful engagement with the platform. Prior roles at When I Work also encompassed Customer Success Associate and Onboarding Specialist, focusing on product launches and user support. Before joining When I Work, Ethan was a Training Manager at ADT, where responsibilities included training new hires in a call center environment and developing training materials. Earlier experience as an Assistant General Manager at Krispy Kreme involved overseeing daily operations and managing cash transactions. Ethan attended the University of Tennessee, Knoxville, for general legal studies.