Kelly Bracken is a Delivery Manager at Which? since May 2023, with prior experience as a Senior Delivery Manager at the Ministry of Justice UK and Citizens Advice. At Citizens Advice, Kelly was involved in the Innovation Lab team and led various projects, gaining recognition for contributions to the organization through nominations and awards for exemplary values. Earlier roles include Program Manager and Project Officer at The Communication Trust, along with Project Officer experience at I CAN, and support roles at Next Generation Healthcare. Kelly holds a Master of Science in Forensic Psychology and a Bachelor of Science in Psychology from Sheffield Hallam University, complemented by foundational education at Rugby High School.
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