Crystal Hoades

Crystal Hoades has a diverse work experience spanning various industries. Crystal is currently employed at Whisker Labs as a Fire Safety Operations Engineer, where they are responsible for using Ting's advanced detection technology to monitor homes for electrical fire hazards. Prior to this, Crystal served in the United States Army Reserve as a Military Intelligence Analyst from 2017 to 2020. In this role, they analyzed intelligence data, prepared briefings for executive military leadership, and provided mentorship to a team of analysts. Crystal also has experience in the U.S. Army, where they held roles as a Senior Radio and Comsec Repairer, Automated Logistics Specialist, and Information Technologies Specialist. Earlier in their career, they worked as an Assistant Store Manager at Spencer's Gifts and Starbucks.

Crystal Hoades has a Master of Science degree in Environmental Management from the University of Maryland Global Campus, which they obtained from 2019 to 2023. Prior to that, they also completed a Bachelor of Science degree in Environmental Management from the same institution, although the specific dates are not provided. Crystal Hoades also holds a Certificate of Completion in Renewable Energy and Communication Tower Technician from Airstreams Renewables Inc., which they obtained at an unknown time. Additionally, they have obtained several certifications, including "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service Foundations," "Customer Service: Handling Abusive Customers," "Customer Service: Problem-Solving and Troubleshooting," "On-Demand: Zendesk Messaging for Agents," "On-Demand: Zendesk Talk for Agents," and "Serving Customers Using Social Media," all from LinkedIn, and "Zendesk Support for Agents" from Zendesk. Crystal holds a Colorado MED Support Badge (Lic #:M151533) from the State of Colorado, obtained in March 2023. Furthermore, Crystal Hoades has acquired several certifications in various areas from Airstreams Renewables Inc., including "Level 1 Crane Rigging," "Signalperson," "Electrical & Electrical Metering Safety," "Authorized Climber & Rescue," "American Red Cross First Aid/CPR/AED Card," "CADWELD," "Capstan Hoist," "Fasteners, Torque and Rescue," and "OSHA 10 Hour Construction Safety Card," all obtained in May 2017 or April 2017, as per the available information.