Tracy Yap

Tracy Yap is an experienced Customer Success Manager currently employed at Whispir since September 2021, where responsibilities include collaborating with the Sales team to enhance customer growth and satisfaction. Prior to Whispir, Tracy held various strategic roles in customer success and account management at ADARA, Inc. and Flashtalking by Mediaocean, focusing on data-led products and business development in the APAC region. Tracy's extensive background also includes significant positions at TripAdvisor and Microsoft Corporation, demonstrating a strong foundation in sales planning, campaign management, and client relations. Educational qualifications include a Bachelor’s degree in Mass Communication from RMIT University and an Advanced Diploma in Fashion Marketing from Raffles Design Institute.