Jevorn Ochen Daley

Jevorn Ochen Daley has worked in various roles since 2016. Their first role was as a Member Service Officer at JN Bank, where they processed international transactions, answered routine customer questions, and reconciled ATMs and other depository systems. In 2017, they became an Assistant de Langue at Ministère de l'Éducation nationale, where they supported the preparation of TOEIC and baccalaureate exams, moderated and revised content in classrooms, and created a special program to share ideas and speak with a native English speaker during lessons. In 2020, they worked as a Sales and Marketing Intern at Tameson, conducting marketing research and creating detailed reports outlining profits and market segmentation. In 2021, they became a Customer Experience Representative at Sendinblue, managing and resolving over 121 day-to-day tickets for English-speaking customers, reporting, analyzing, and resolving system, customer, and operational issues that impacted service, and resolving issues surrounding billing. Finally, in 2022, they became a UX UI Designer at Khora, overseeing the design thinking process and wireframing the application, conducting various usability and desirability tests to validate designs, prototyping and animating wireframes, and developing some user interface kits. In 2023, they became a Customer Success Manager at Whispli.

Jevorn Ochen Daley's education history is as follows: In 2013, they obtained a Bachelor's Degree in International Relations and Public Policy from The University of the West Indies, Mona. From 2019 to 2021, they completed a Master's Degree in Applied Languages and International Business from Université d'Orléans. In 2022, they completed a UX/UI Design 9 weeks Bootcamp from Ironhack in the field of Web Page, Digital/Multimedia and Information Resources Design. Additionally, they obtained four certifications in the same year: Design Thinking: Understanding the Process from LinkedIn, Designing Emotion: How to Use Design to Move People from LinkedIn, UX/UI Full Time Bootcamp May to July 2022 RMT from Ironhack, and Marketing Analytics from Meta.