Jamie Hughes possesses extensive leadership experience in contact centre operations and customer support, currently serving as the Head of Contact Centre / Guest Support at Whitbread since April 2022. Previous roles include Director of Next Generation Contact Centres and Head of Operational Insight & Analytics at Thames Water, as well as Head of Contact Centres across multiple organizations including SSE plc, M&S Bank, and Tesco PLC. At Tesco, Jamie developed both operational and strategic initiatives aimed at enhancing customer service while improving efficiency and profitability across various business areas. Jamie began the professional journey in banking operations at Tesco Bank, leading critical functions to meet diverse operational targets. Education was attained at the University of Warwick - Warwick Business School in 2006.
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