Oksana Reznik is an experienced Customer Success Manager currently at Mend.io since June 2021, where responsibilities include managing nearly 55 enterprise accounts worldwide, driving customer satisfaction, and identifying upselling opportunities. Previously, Oksana successfully handled over 200 global accounts, achieving a significant renewal rate increase from 50% to 97% while serving in a similar role at Mend.io from June 2019 to 2021. Oksana's earlier experience at IBM involved managing channel relationships as a Software Sales Program Manager and conducting product sales analysis as an Operations and Marketing Manager. Oksana holds an Engineer’s Degree in Industrial Engineering from Afeka Tel Aviv Academic College of Engineering, earned between 2015 and 2019.
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