WHOOP
Lourdes Bilbao currently serves as the Director of Quality Assurance at WHOOP since April 2023. Previously, Lourdes held various leadership roles at Oracle from 2012 to August 2022, including Senior Director of Quality Assurance and Load and Performance Commerce Cloud, where responsibilities encompassed overseeing quality assurance deliverables across multiple teams and managing service KPIs. Lourdes's experience also includes positions at Art Technology Group as QA Manager, Senior Quality Assurance Manager, and QA Engineer at Worldstreet. Lourdes holds an MBA/MIS from the Questrom School of Business at Boston University and a Bachelor’s Degree in Computer Science from Universidad Simón Bolívar, along with several additional certifications in business problem-solving, facilitation, coaching, and dialogic engagement from prestigious institutions including MIT Sloan Executive Education and the Presencing Institute.