Bill Higdon is an experienced professional in customer care and service operations, currently serving as the Director of Enterprise Support and Strategy at John Wiley and Sons since November 2015. Prior to this role, Bill held the position of Vice President of Customer Care for NOOK Media at Barnes & Noble from December 2010 to July 2015, where responsibilities included overseeing contact center operations and managing B2B/B2E support. Bill also has a background in leadership roles at Samsung Electronics, where as Director of Field Service for B2B Solutions, significant growth in customer service operations was achieved, and at Sony Electronics, where Bill managed e-Commerce and customer service operations, playing a key role in the re-launch of the SonyStyle.com website. Education was completed at the New Jersey Institute of Technology and the County College of Morris.
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