Carol Higgins has over 20 years of experience in operations and management roles across various companies. Currently serving as an Operational Excellence Manager at Wiley since October 2008, Carol focuses on developing and communicating the Research Content Management strategy while also having held the position of Manager of Strategic Implementation. Prior experience includes roles at Marks and Spencer as an Executive Assistant and Senior Editorial Information Manager, and at Blackwell Publishing as a Journal Publishing Administrator and HR Recruiter.
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