Shannon Johnston

Shannon Johnston has extensive experience in information and communication technology management, currently serving as the Manager of the ICT Service Desk at Wilfrid Laurier University since May 2016. Previous roles at the university include Business Process Analyst I and Team Lead for the ICT Service Desk, where responsibilities encompassed conducting interviews, supervising staff, developing training programs, and providing technical support. Shannon's background also includes positions in administrative support and customer service, evidencing strong skills in client relations, project management, and training. Educational qualifications feature a Bachelor of Arts in Communication Studies and an Ontario College Certificate in Business Analysis.