Michel Rodrigues

Michel Rodrigues currently serves as Customer Experience Supervisor at will bank since December 2018, where responsibilities include monitoring productivity and quality metrics, analyzing indicators for error resolution, leading projects, developing operational controls, and drafting managerial reports. Previously, Michel held the position of Junior Customer Experience Analyst at will bank, focusing on effective customer engagement, optimizing processes, generating customer profile analyses for strategic decision-making, and addressing complaints with a humanized approach. Prior work experience includes a role as Conferente at Grupo Petrópolis from February 2014 to July 2018 and as an Assistant Purchaser at Associação Esportiva e Recreativa Tubarão from January 2011 to September 2013. Michel holds a degree in Administration with a focus on Marketing from Faculdade Estácio de Sá, Vitória, completed between 2005 and 2009.