Charles Snedden

Charles Snedden currently serves as a Sales Engineer and WFO CCaaS Specialist at Wilmac since January 2023. Prior to this role, Charles accumulated extensive experience at Calabrio, Inc. from April 2015 to January 2023, where responsibilities included managing the EMEA pre-sales team and designing solutions for clients. Charles has also held positions such as WFM/WFO & Client Services Manager EMEA at Noble Systems and Secretary for AFL Scotland and SARFL. Earlier career highlights include roles at Open Wave, Sabio, Thomson Holidays, and BSkyB, focusing on workforce management, resource planning, and client services.