Wilmac
Charles Snedden currently serves as a Sales Engineer and WFO CCaaS Specialist at Wilmac since January 2023. Prior to this role, Charles accumulated extensive experience at Calabrio, Inc. from April 2015 to January 2023, where responsibilities included managing the EMEA pre-sales team and designing solutions for clients. Charles has also held positions such as WFM/WFO & Client Services Manager EMEA at Noble Systems and Secretary for AFL Scotland and SARFL. Earlier career highlights include roles at Open Wave, Sabio, Thomson Holidays, and BSkyB, focusing on workforce management, resource planning, and client services.
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Wilmac
Wilmac is a premier global provider of sales, professional services, and support for the world's most widely used Voice and Digital technologies. Wilmac's Customer Experience, Compliance, and Enterprise Voice Archiving (EVA) solutions are powered by best-of-breed products and dedicated sales and support teams. Through Wilmac's own development, partnerships, and leading vendors, Wilmac is committed to providing customized solutions for every customer, regardless of industry type or business size. Wilmac's experience and expertise serves a variety of industries in North America including Public Safety and Security Organizations, Contact Centers, and Financial Institutions. Wilmac is headquartered in Rochester, NY, with offices in New York City and Toronto, ON.