Josue Rivera

Josue Rivera is a seasoned IT professional with extensive experience in technical support and service desk operations, currently serving as a Service Desk Specialist III at Wilson Language Training since November 2019. In this role, Josue provides expert-level support for complex technical issues and acts as an escalation point for service requests. Previous experience includes positions as an IT Service Desk Support Specialist II at Wilson Language Training, Help Desk Analyst at King and Bishop, and IT Manager at Ti-SALES, where Josue managed IT systems and facilitated remote support. Additional roles span various sectors including pharmacy, aviation auditing, and services management, showcasing a diverse skill set in customer service and operational efficiency. Josue holds an Associate degree in Computer Network Systems from ITT Technical Institute.