Jayne Grogan

Jayne Grogan currently serves as the CX Optimisation Lead and Optimisation/CX Coach at Winc Australia since March 2022, with responsibilities split equally between optimisation and coaching. Prior to this role, Jayne worked at Johns Lyng Group as the Customer Experience Coach QLD from April 2021 to March 2022, and held multiple positions including Customer Connect Manager QLD/NT and Customer Support Team Leader QLD/NT & Case Management at Team Management Systems from October 2018 to March 2021. Additionally, Jayne's experience includes roles as a Client Services Specialist and Client Services Coordinator at PharmaData from November 2017 to October 2018, and as an Exhibition Account Coordinator at Moreton Hire from June 2017 to November 2017. Educational background includes studies at TAFE Queensland from 2012 to 2017.