Kristi Mason

Kristi Mason is a seasoned IT professional with extensive experience in technical support and systems compliance. Currently serving as a Senior Analyst in Desktop Systems/Hardware/Software Compliance at Wind River since January 2000, Kristi administers Zoom Video Conferencing and provides second and third-level support for over 1,500 global users. Previously, as a Loan Support Analyst I at Bank of America, responsibilities included managing helpdesk tickets and account creation across various platforms. Kristi's military background in the US Army includes service as a Small Arms/Artillery Repair technician, earning multiple commendations and medals. Kristi holds A+ and MCDST certifications and pursued education at the University of Alaska Anchorage.